Our company's goal is to grow in quality not in size. With New Zealand being a land that offers so much to our visiting guests, we share Our Heritage, Our Land and where the people and smiles wait to greet you. Explore our stunning Beaches, Coastal Walks and Native Bush to our towering Giant KauriTrees, Waterfalls & Lagoons. To the Thermal Wonder and Maori Culture, to our Lakes for Fishing and boating and the Rivers, giving way to endless plains where Majestic Mountains rise.

To our Rain Forests and Glaciers to peaceful Sounds and Fiords, our Wildlife and of course the Land of Lord of the Rings awaits your discover. Our ability to showcase the best of our beautiful country in the itineraries we design, is what we believe makes us different.

New Zealand Encounters Ltd. was formed in 1996 by Peter and Gina Ratcliffe, who had a vision to start a tour company, offerings its clients a professional service with individually designed tours, based on their own preferences, rather than that of a travel agent dealing through a large tour operating company with fixed itineraries.

Christchurch City - Christchurch
Christchurch City - Christchurch
Huka Falls Trail - Taupo
Lake Gunn - Fiordland
Otorohanga Kiwi House and Native Bird Park
Paroa Bay - Bay of Islands

It is clear that New Zealand has so much more to offer than other destinations around the World, with its unique and unspoilt beauty, whilst being a friendly and safe place to visit. Usually a visit to New Zealand is a lifetime vacation and we felt it important to provide a service based on good old fashioned values, which give attention to detail in the arrangements of the vacation itineraries made for you our client. Based on this we create individual designed trips around our client’s specific interests, needs and requirements that result in detailed information for their time traveling in our country.

It’s very clear today those travellers to New Zealand still want this and with repeat clients and referrals continuing to grow each year, gives us the knowledge and great pride in being one of the country's leading inbound tour operators. As a Tour Operator we are justly proud to have been awarded a Qualmarkrating as an Endorsed Visitor Service along with a Silver Enviro Award for our Environmental efforts our company does across New Zealand. 

To be recognised for our achievements in New Zealand's field of tourism is an honour that allows us the platform to share with you our Guest, the beautiful country that is Aotearoa, the Land of the Long White Cloud.


Our Services


Custom Created Vacations 

These custom itineraries are designed specifically for you. Each holiday is created and styled by one of our vacation designers to include your specific interests and preferred types of accommodations that suit your travelling style.

Unique Packages 

We offer a range of unique holiday packages that include fly and self-drive options, fully guided packages, wildlife trips, fishing, golf packages and more.

Further Information

New Zealand Encounters Limited was incorporated by the Companies Office of New Zealand on the 20th of September 1996. The company name was changed to New Zealand Encounters & Travel Limited to reflect a change in ownership on the 24th of April 2006.



Our Team

David Hall

Managing Director

I was born in Northampton, United Kingdom, and whilst at school, offered the challenge through a school works programme to design and form a company, part of which was to be able to make a profit within the first three months. The result was a Travel Company specialising in Corporate Travel and thus: Scheduled Air Travel Services was born.

After just a few weeks the company secured a number of corporate customers, starting proudly with: Aston Martin Lagonda Company. In the months that followed the company grew taking on new accounts in the Motor Industry, helping Automobili Lamborghini, MG Rover where we were required to assist with Vehicle Launches and insuring the World’s media would arrive at dedicated launch locations in UK or Europe within a small arrival window, not an easy target but one we succeeded in. Year on year growth and healthy profits the company continued to trade for 32 Years until I bought New Zealand Encounters in 2006.

New Zealand is a Country that I have visited many times and naturally fell in love with the People, the land and its unspoilt beauty. To continue in tourism whilst living in one of the most beautiful countries in the World is a great privilege. Whitianga is home of New Zealand Encounters and the place I’m proud to call home.

I look forward to being of assistance in the design of your vacation to New Zealand.


Dmitri Kotelevski

Office Administrator/ Manager of Russian Department

I was born and grew up in Russia where I received my first bachelor degree in Linguistics in Vladivostok. After graduation I worked for the consumer electronics department of Samsung Electronics Co. Ltd in the marketing department.

Big hopes were laid on me by my management and I was sent to participate in a globalisation management course in South Korea for a year, which I enjoyed very much. At that point I realised that I like travelling and decided that I would like to travel more.

After a short period of time upon return from Korea I laid my eyes on New Zealand and moved here at the end of 2000. In New Zealand I received my second bachelor degree with a marketing major. Since graduation I've been teaching business in Auckland.


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